Refund Policy
At Natural Stomach Healing, customer satisfaction is very important to us. We carefully select and provide natural digestive and stomach support products, and we stand behind the quality of what we offer. Please read our refund policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, unopened, and in its original packaging
The return request must be made within 30 days of the delivery date
Proof of purchase (order number or receipt) is required
Due to the nature of health and wellness products, opened or used items cannot be returned for safety and hygiene reasons.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used supplements or wellness products
Items damaged due to improper storage or misuse
Clearance or final sale items
Gift cards (if applicable)
3. Damaged or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective
Incorrect or missing
Please contact us within 7 days of delivery with photos of the issue. Once verified, we will offer a replacement or refund at no additional cost.
4. How to Request a Refund or Return
To initiate a return, please follow these steps:
Contact our customer support through the Contact Us page
Provide your order number and reason for return
Wait for return approval and instructions
Do not send items back without authorization, as unauthorized returns may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable
We recommend using a trackable shipping method, as we are not responsible for lost return packages
6. Refund Processing
Once we receive and inspect the returned item:
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
7. Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank
If you have done all of the above and still have not received your refund, please contact us for assistance.
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and photos of the issue.
9. Health Disclaimer
Our products are intended to support general digestive wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Refunds are not issued based on personal expectations or outcomes, as individual results may vary.
10. Contact Information
If you have any questions about this Refund Policy, please contact us through our website’s Contact page. We are happy to assist you.