FAQs
Frequently Asked Questions
What is Natural Stomach Healing?
Natural Stomach Healing is an online store dedicated to providing natural, herbal, and digestive support products designed to promote stomach comfort and overall gut wellness using gentle, holistic ingredients.
Are your products natural?
Yes. Our products are carefully selected to focus on natural ingredients such as herbs, plant extracts, and digestive-support compounds. We prioritize clean formulations and avoid unnecessary additives whenever possible.
Do your products treat or cure medical conditions?
No. Our products are intended to support digestive wellness and stomach health. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional for medical concerns.
Can I use your products alongside prescription medication?
If you are taking prescription medications or have a medical condition, we strongly recommend consulting your healthcare provider before using any dietary supplements.
Are your products suitable for sensitive stomachs?
Many of our products are selected with sensitive digestion in mind. However, individual reactions vary, so we recommend reviewing ingredient lists carefully and starting with smaller amounts when trying a new product.
Do you offer products for acid reflux and heartburn?
Yes. We offer natural digestive support products commonly used to help soothe stomach discomfort, including support for acid balance and digestive comfort.
Do you sell products for gastritis and stomach irritation?
Our store offers natural support options traditionally used to help calm the stomach lining and promote digestive balance. These products are designed for general wellness support.
Do you have products for H. pylori support?
We offer natural digestive and gut support products traditionally associated with maintaining a balanced stomach environment. These products do not replace medical testing or treatment.
Are your products safe for daily use?
Most products are designed for regular use when taken as directed. Always follow the recommended usage instructions on the product label.
Are your supplements vegan or vegetarian?
Some of our products are vegan or vegetarian, while others may contain animal-based ingredients such as gelatin capsules. Product pages clearly list ingredient details.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping availability, fees, and delivery times vary by location.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Estimated delivery times are displayed during checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order using the Order Tracking page on our website.
What is your return and refund policy?
We want you to be satisfied with your purchase. Please review our Refund Policy page for detailed information regarding returns, eligibility, and timelines.
Can I cancel or change my order?
Orders are processed quickly. If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee changes once an order has been shipped.
Are your products tested for quality?
We work with suppliers who follow quality standards and best practices to ensure product safety, consistency, and purity.
Do you offer discounts or promotions?
Yes. We occasionally offer special promotions, discounts, and seasonal sales. Sign up for our newsletter to stay updated.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Always keep supplements out of reach of children.
Can pregnant or breastfeeding individuals use your products?
If you are pregnant or breastfeeding, consult your healthcare provider before using any dietary supplements.
How can I contact customer support?
You can contact us through our website’s Contact page. We aim to respond to all inquiries as quickly as possible.
Do you provide medical advice?
No. We do not provide medical advice. Our content is for informational and educational purposes only.
What Shipping Methods Are Available?
We currently offer standard shipping to select countries. Shipping availability allows us to ensure reliable delivery and maintain product quality. Available destinations and shipping options are displayed during checkout.
Do You Ship Internationally?
Yes, we ship internationally to select countries. International shipping options and availability are shown during checkout. Delivery times and shipping fees may vary depending on the destination.
How Long Will It Take To Get My Package?
Delivery times vary depending on your location. Once your order is confirmed, you will receive a confirmation email containing shipping details. When your order ships, a tracking number will be provided so you can follow your package until delivery.
What Payment Methods Are Accepted?
We accept secure payments through:
Stripe (credit and debit cards)
PayPal
All transactions are processed through trusted payment providers using industry-standard encryption.
Is Buying On-Line Safe?
Yes. Our website uses secure SSL encryption to protect your personal and payment information. Payments are processed through trusted third-party platforms, and we do not store sensitive payment details on our servers.
How do I place an Order?
To place an order:
Browse our products and add items to your cart
Review your cart
Proceed to checkout
Enter your shipping and payment details
Confirm your order
You will receive an order confirmation email once your purchase is complete.
How Can I Cancel Or Change My Order?
Order cancellations or changes may be possible depending on the order status. If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to assist whenever applicable.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. However, creating an account allows you to track orders, manage returns, and view order history more easily.
How Do I Track My Order?
You can track your order using:
The tracking link provided in your shipping confirmation email
Your account settings (if you created an account)
Contacting customer support for assistance
How Can I Return a Product?
If your order qualifies for a return, you can:
Initiate a return through your account settings, or
Contact our customer support using the phone number displayed on our website
Please review our Return & Refund Policy for eligibility and instructions.